Return & Refunds

Return & Refunds

At Fashion NEST, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so we can help resolve the issue.

1. Return Eligibility

Products may be eligible for return if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product is unused and in its original condition and packaging.

For hygiene and safety reasons, used or opened scents/fragrances may not be eligible for return.

2. Return Period

Return requests should be submitted within 7 days of receiving your order.

Please contact our customer support team as soon as possible with your order details and, where applicable, clear photos or videos of the product.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Used or opened fragrances
  • Products damaged after delivery due to misuse
  • Items without original packaging
  • Products that have been washed, used, or altered

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us within 7 days. We may request photos or videos to verify the issue.

After verification, we may offer a replacement or refund, depending on the situation.

5. Refunds

Once your return is approved, we will process your refund through the applicable payment method.

Refund processing time may vary depending on the payment method and financial institution.

6. Return Shipping

If the return is due to an incorrect, damaged, or defective product received from us, we may cover the applicable return shipping cost.

For other return requests, return shipping charges may be the customer’s responsibility.

7. Exchanges

If you receive a damaged, defective, or incorrect product, we may provide an exchange subject to product availability.

8. How to Request a Return

To request a return or refund, please contact us with:

  • Your order number
  • Your name and contact details
  • Reason for the return
  • Photos or videos of the product, if required

Our team will review your request and guide you through the next steps.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us through the contact information provided on our website.

Fashion NEST
Scents & Bed Sheets
Pakistan

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